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CASE STUDY:  

REVOLUTIONIZING THE FAROE ISLANDS WITH THE CITIZEN PORTAL

The Citizen Portal

CASE STUDY:  

SKJATTAN - THE DIGITAL WALLET REVOLUTIONIZING THE FAROE ISLANDS

Skjattan - The Digital Wallet

  CASE STUDY:  

DIGITALIZING THE FAROE ISLANDS: UNORDINARY IDEAS ARRIVE IN UNORDINARY PLACES

CLIENT:  The Faroe Islands
SOLUTION PROVIDER:  InSol

BACKGROUND:

Insol (Intelligent Solutions Finland) is a Finnish company with three years of experience, serving as a primary partner for the Faroe Islands. We are working on digitizing the Faroe Islands by developing a national digital infrastructure for e-services. This infrastructure aims to bring the Faroe Islands up to date with modern technology and reduce dependency on external entities.

BACKGROUND:

Insol (Intelligent Solutions Finland) is a Finnish company with three years of experience, serving as a primary partner for the Faroe Islands. We are working on digitizing the Faroe Islands by developing a national digital infrastructure for e-services. This infrastructure aims to bring the Faroe Islands up to date with modern technology and reduce dependency on external entities.

CHALLENGE:

The primary challenge faced by Insol was to connect 54,500 citizens to 55 state services under a single Citizen Portal. The Faroe Islands had lagged behind in digitalization, and this project sought to improve the quality of life for the population by making the country more competitive and attractive for living, working, and doing business. The task was complex due to the unique nature of the Faroe Islands and the need to create a user-friendly platform accessible to all, including the elderly and people with disabilities.

case-citizen-portal-people-devices copy-1
case-citizen-portal-people-devices copy-1

CHALLENGE:

The primary challenge faced by Insol was to connect 54,500 citizens to 55 state services under a single Citizen Portal. The Faroe Islands had lagged behind in digitalization, and this project sought to improve the quality of life for the population by making the country more competitive and attractive for living, working, and doing business. The task was complex due to the unique nature of the Faroe Islands and the need to create a user-friendly platform accessible to all, including the elderly and people with disabilities.

case-citizen-portal-smartphone

SOLUTION:

Insol's solution involved creating a sophisticated Citizen Portal for both desktop and mobile, utilizing low-code technology to enable multiple vendors to collaborate simultaneously in a secure and efficient manner. They implemented a unified low-code solution that allowed secure and direct communication with all government entities, simplifying access to government services through a single log-on for each citizen.

case-citizen-portal-smartphone

SOLUTION:

Insol's solution involved creating a sophisticated Citizen Portal for both desktop and mobile, utilizing low-code technology to enable multiple vendors to collaborate simultaneously in a secure and efficient manner. They implemented a unified low-code solution that allowed secure and direct communication with all government entities, simplifying access to government services through a single log-on for each citizen.

BENEFITS:

The benefits of this project are significant. The Citizen Portal revolutionizes access to everyday services for the Faroese, providing modern, simple, and convenient communication. It accelerates the digitalization of the Faroe Islands, making it more competitive and appealing to residents and businesses. It also enhances accessibility for the elderly and people with disabilities, ensuring that all citizens can benefit from these improvements.

1

Enhanced Access to Government Services: The Citizen Portal provided ultimate access to all government services through a single platform, streamlining communication and data sharing among public and municipal agencies, private entities, and individuals.

2

Improved User Experience: With a user-friendly interface and simplified procedures, the Citizen Portal enhanced the overall user experience, making it easier for residents to access services and review their data entirely online.

3

Digital Transformation: By leveraging low-code technology, the Faroe Islands achieved a complete digital transformation. The Citizen Portal served as a centralized platform, connecting 52,000 citizens to 37 government services, ensuring streamlined processes and efficient service delivery.

4

Control and Flexibility: The Faroe Islands maintained control over infrastructure development, avoiding vendor lock-in and ensuring sustainability. The platform's low-code nature allowed for flexibility and adaptability to future changes and enhancements.

BENEFITS:

The benefits of this project are significant. The Citizen Portal revolutionizes access to everyday services for the Faroese, providing modern, simple, and convenient communication. It accelerates the digitalization of the Faroe Islands, making it more competitive and appealing to residents and businesses. It also enhances accessibility for the elderly and people with disabilities, ensuring that all citizens can benefit from these improvements.

1

Enhanced Access to Government Services: The Citizen Portal provided ultimate access to all government services through a single platform, streamlining communication and data sharing among public and municipal agencies, private entities, and individuals.

2

Improved User Experience: With a user-friendly interface and simplified procedures, the Citizen Portal enhanced the overall user experience, making it easier for residents to access services and review their data entirely online.

3

Digital Transformation: By leveraging low-code technology, the Faroe Islands achieved a complete digital transformation. The Citizen Portal served as a centralized platform, connecting 52,000 citizens to 37 government services, ensuring streamlined processes and efficient service delivery.

4

Control and Flexibility: The Faroe Islands maintained control over infrastructure development, avoiding vendor lock-in and ensuring sustainability. The platform's low-code nature allowed for flexibility and adaptability to future changes and enhancements.

CONCLUSION:

Insol's collaboration with the Faroe Islands to develop the Citizen Portal is a groundbreaking initiative that significantly advances the digital landscape in the region. By addressing the challenge of connecting citizens to multiple state services under one platform, Insol has not only modernized the Faroe Islands but also improved the quality of life for its residents. This project represents a remarkable step forward in making the Faroe Islands a more advanced, competitive, and attractive place to live, work, and do business.

CONCLUSION:

Insol's collaboration with the Faroe Islands to develop the Citizen Portal is a groundbreaking initiative that significantly advances the digital landscape in the region. By addressing the challenge of connecting citizens to multiple state services under one platform, Insol has not only modernized the Faroe Islands but also improved the quality of life for its residents. This project represents a remarkable step forward in making the Faroe Islands a more advanced, competitive, and attractive place to live, work, and do business.