PLATFORM CASE STUDY
Vangin: One Digital Entry Point For Public Services Across the Faroe Islands
The citizen-facing access layer of the national digital government program. Built on secure interoperability and decentralized data ownership, Vangin gives citizens a single platform to discover, access, and complete services from any connected provider or municipality
44+
Service providers
100+
Services delivered
100+
Sprints of evolution
70,000
Monthly logins
STRATEGIC VALUE
Why Vangin Mattered
Before the platform, citizens navigated disconnected institutional websites to complete basic public tasks. Vangin changed the model
One Access Point for Citizens
One login, one interface, every service. No more navigating disconnected institutional websites.
Standardized Service Delivery
Shared UX, structure, and service logic across all providers and municipalities. Every service feels consistent.
Shared Platform, Decentralized Ownership
Institutions keep responsibility for their own systems and data while participating in one unified citizen experience.
PLATFORM MODEL
What Was Built
Vangin is not a single application. It is a three-layer platform model spanning citizen experience, provider infrastructure, and operational control
Unified Citizen Experience
Provider-Based Platform Model
Operational Platform Layer
PLATFORM MODEL
What Was Built
Vangin is not a single application. It is a three-layer platform model spanning citizen experience, provider infrastructure, and operational control
PLATFORM MODEL
OutSystems
Citizen-facing layer delivering the portal, service forms, and provider interfaces.
IDENTITY AND SECURE ACCESS
Samleikin
Trusted authentication and digital identity enabling secure login and digital signatures.
SECURE DATA EXCHANGE
Heldin / X-Road
Real-time secure communication between the portal and provider source systems.
DECENTRALIZED DATA MODEL
Source Systems
Institutional systems remain authoritative. The portal stores only minimal native data.
MODULAR PROVIDER ARCHITECTURE
Provider Model
Each provider evolves inside a modular model. New providers join without platform changes.
Architecture principle: The portal is a secure window into decentralized systems. Citizen data stays in the source systems where it belongs.
INCLUSIVE BY DESIGN
Accessibility Designed Into The Platform
A visually impaired citizen completed a self-service process using only a keyboard and screen reader, then called support just to say thank you.
REAL USAGE VALIDATION FROM THE VANGIN SUPPORT TEAM
Accessibility was built into the platform from the start, not added as a compliance layer. The design process ensured that citizens with different needs could complete services independently
Built To Operate, Not Just Launch
Vangin was designed as a long-term operational platform. Launching was only the beginning
Provider management
Administrative back office for onboarding, configuring, and managing service providers across the platform.
Service lifecycle control
Controlled rollout of new providers and services with visibility management and staged activation.
Controlled rollout
Ability to activate, deactivate, or place providers under maintenance without affecting the rest of the platform.
Layered support model
User support handles citizen-facing issues first. Technical issues are routed to backlog-based development handling.
OPERATIONS
Platform Results
These numbers reflect platform scale, voluntary citizen adoption, and long-term continuous evolution across more than 100 sprints of delivery
44+
Providers connected
100+
Services delivered
100+
Sprints of evolution
70,000
Monthly logins
REAL IMPACT
What The Platform Changed
Accessibility Validated in Practice
A visually impaired citizen completed a full self-service process using only a keyboard and screen reader, then called the support team to say thank you. The platform worked because accessibility was designed in from the start.
Small Municipalities Included
Municipalities too small to build standalone digital services joined the platform in roughly 16 to 20 hours of setup work. The shared infrastructure means even the smallest communities participate in digital government.
Fewer Missed Tasks and Deadlines
The inbox and calendar system sends citizens reminders for upcoming inspections, renewals, and deadlines. Instead of tracking obligations manually, citizens receive practical notifications that reduce missed appointments and late submissions.
